Write a paper in which you need to address the following: Section 1: Customer Relationship Management Read
Question:
Write a paper in which you need to address the following:
Section 1: Customer Relationship Management
Read the article The Best CRM Software of 2017, by Rob Marvin and Molly McLaughlin, PC Magazine, December 5, 2016, and answer the following questions:
• Explain the reasons why CRM is important for a business.
• Review the 10 CRM software products profiled in the article and select at least 3 CRM products you would consider purchasing for a small business. Compare the features, benefits, uses, and prices (if available) for the products you have selected.
• List your selections in order of priority and explain why you would choose one ahead of the others.
Section 2: Technologies Related to Management
• List and describe common technologies a small business could use for:
• Billing clients
• Hiring
• Mass Mailing
• Payroll
• For each of the technologies, would you purchase, lease, or outsource each one? Explain your decision.
Section 3: Payment and Billing
• Describe the use of electronic point of sale technologies.
• What other common technologies could be used to accept payments from customers?
• Compare and contrast these payment technologies. Describe the differences, similarities, and the pros and cons of each. The Los Angeles Film School
Section 4: Software as a Service
• Which of the software products discussed above are commonly used in business as a SaaS (Software as a Service)? Explain how they are used in this way, and why.
• What are the benefits of using SaaS for a business?
Business Research Methods
ISBN: 978-0073521503
12th edition
Authors: Donald R. Cooper, Pamela S. Schindler