Write a response to the below scenario in which you address the following: Identify the personality type
Question:
Write a response to the below scenario in which you address the following:
Identify the personality type and life stage based on your reading and CSR tool belt. Using the customer tool belt strategies, define the customer service problem. Discuss what you would do to address the problem and the rationale behind your decisions.
Suppose I have been a customer of Skippers Shoes for quite some time. I love to shop the store at the mall, especially for my grandkids. I thought I would try out their online website at www.skippersshoes.com and see if I could shop online for the shoes that I need as I am unable to get to the mall due to lack of time. I find it so convenient to shop from the comfort of my home at any time of day. I noticed that the website is really lacking. The product catalog only consisted of information about the customized shoes that are available for purchase. None of the regular tennis shoes or dress shoes (not customized) was available on the web. I wanted to shop through styles and different colors, etc. and I did not have the chance to do this. I really think that someone needs to look into this. I would rather shop at skippers shoes than other shoe stores online but won’t be able to if they don’t have the product information online.
Fundamentals of biochemistry Life at the Molecular Level
ISBN: 978-0470547847
4th edition
Authors: Donald Voet, Judith G. Voet, Charlotte W. Pratt