Question: At Miami University, Oxford Campus, students arrive at the Bursar Services Office at an average of one every 1 5 minutes, and their requests take

At Miami University, Oxford Campus, students arrive at the Bursar Services Office at an average of one every 15 minutes, and their requests take on average 10 minutes to be processed. The MU Bursar service counter is staffed by only one clerk, Mary Booso, who works eight hours per day. Assume Poisson arrivals and exponential service times.
a. What percentage of time is Mary idle? (Round your answer to 1 decimal place.)
Percentage of time %

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