The night shift nurse's responsibilities include completing as many bed baths as possible and taping report as close to the shift change as possible (7 a.m.). The day shift finds that few, if any, of the bed baths are completed and that the taped report is usually done at about 5 a.m., reflecting few of the client changes that occurred between 5 a.m. and 7 a.m. The day shift is angry with the night shift, feeling they are not assuming their fair share of the workload. The night shift feels the day shift does not understand their responsibilities; they also have less staff. They believe they are contributing more than their fair share of work.

If you were the day shift nurse, how would you address your concerns with the night shift nurse? Discuss 3 or more conflict resolution strategies the nurse might use in this scenario, citing scholarly resources to support your rationale.