Review the learning objectives for this course in the list below.

A selection of the course learning objectives: 1. Identify and demonstrate professional work standards. 2. Perform duties of customer service positions and conform to working conditions. 3. Understand the role of a customer service representative while engaging with customers and maintaining value of the business operations. 4. Define and explain the customer service roles for internal and external customers. 5. Execute proper customer service skills when interacting with all customers. 6. Understand the significance of oral communications and word-of-mouth promotion. 7. Understand the role of customer service when marketing a business. 11. Perform acceptable customer service practices.

By their number and title in the list above, which five (5) objectives are/would be the most important for you personally to attend to or to continue to grow in as a customer service professional? For each objective, explain why. If you aspire to work in a certain business, please address the response within that specific business context. You do not have to consider the pandemic in this response, but if it applies, please do.