Question: ? ? ? ? ? ? ? ? ? ? ? s y s t e m s a r e i m p o

???????????systemsareimportantbecausecustomersare????????????powerfulthanever;thesesystemsputtheintimacybackintocustomerservice.
Question 7Answer
a.
SCM; less
b.
SCM; more
c.
CRM; more
d.
CRM; less

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