$.\_\_\_\_\_\_\_\_\_\_\_\_\_$is a form of third$-$party intervention in which the mediator helps the parties negotiate an agreement which they then have the option of accepting or rejecting.

a$.$ Arbitration

b$.$ Mediation

c$.$ Ombudsman

$8.$ Which is not an example of misconduct which could result indiscipline?

a$.$ Excessive tardiness

b$.$ Failure to notify of an absence

c$.$ Insubordination

d$.$ Personal dispute

$9.$ Discipline should be issued in $\_\_\_\_\_\_\_\_\_\_$ to an employee and only after the investigation and interviews have taken place.

a$.$ Verbal

b$.$ Orally

c$.$ Writing

$10$ A $\_\_\_\_\_\_\_\_\_\_\_\_\_$ is a meeting between at least one manager and an employee $($who may be accompanied by a colleague or trade union representative$)$ to investigate and deal with an employee's misconduct or performance in a fair and consistent manner.

a$.$ Job Interview

b$.$ Disciplinary Interview

c$.$ Exit interview