Question: ( 08 ) 2.4 A call centre manager has determined that the call resolution process has 18 opportunities for an error (defect). In the last

(08)

2.4A call centre manager has determined that the call resolution process has 18 opportunities for an error (defect). In the last week, the centre has fielded 973,560 calls. On those calls, 95,450 errors were noted.

a) Calculate the EPMO for the process(04)

b) Determine the Sigma Level of this process

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer

Step: 1 Unlock blur-text-image

Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock

Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!

FIJI REVENUE & CUSTOMS AUTHORITY 2015 ANNUAL REPORT I MANAGEMENT REPORT 01 Board of Directors 4 02 FRCA Management Team 5 03 Chief Executive Officer's Report 6 II CRITICAL SUCCESS FACTORS 2015 01...

Welcome! Please read this page (in particular) very carefully. Instructions You need to understand how to send your assignments (deliverables) to your instructor. The tabs (bottom of each sheet) in...

create a value stream map for the mailroom categories 1-3 (page 6). Start your value stream map woth delivery of the mail to ING. . Additional information: Assume 1000 pieces of mail for your...

Question: make a Timeline that makes sense and includes relevant milestones. includes how the implementation will be monitored and controlled demonstrating understanding of continuous improvement....

tudy of an innovative method based on complementarity between ARIZ, lean management and discrete event simulation for solving warehousing problems Fatima Zahra Ben Moussa a, , Roland De Guiob ,...

Caf Paradiso Business Plan - Business Plan 2007/2008 Commercial-in-Confidence Date Sample Table of Contents 1.0 2.0 3.0 4.0 5.0 Executive Summary 1 1.1 Business Opportunity 1 1.2 Product/Service...

Unit code(s) CHCAGE001 Unit title(s) Facilitate the empowerment of older people Unit Study Guide This Study Guide includes learning materials and further resources to assist you in your program of...

How does Hydro One make money? 1. What are the objectives of Hydro One? (profit max, low prices, satisfy engineering constraints, markets, regulators etc?) 2. How does Hydro one make money? (Sources...

An investor has invested $10,000 in a stock and the stock price has increased by 10%. The investor has received a dividend of $500. What is the total return on the investment?

A disk with radius R has uniform surface charge density (a) By regarding the disk as a series of thin concentric rings, calculate the electric potential V at a point on the disk's axis a distance x...

Fleet Delivery Corporation is a public company with a market capitalization of less than $ 7 5 million. Fleet is poised to issue securities in a transaction that, under the Securities Act of 1 9 3 3...

What is an example of constructive feedback? provide reference