$10$:$37$

$.$ Ill $5$Gw

$81$

$17$:$18$

EN $($US$)$

$(2)$

Month Calls$/$Hr CS Score Job Sat. Esc. Res. $112,1358884786211,5578982985313,55086881190414,05694811083510,55285901392611,5999292893$

Monthly Goals: Calls per Hour $($Calls$/$Hr$)>=13,500,$ Customer Service Score $($CS Score$)>=85,$ Job Satisfaction $($Job Sat.$)>=89,$ Escalations $($Esc$.)<=9,$ Resolutions $($Res$.)>=90$

How does the average job satisfaction score compare to the goal?

It is $5\mathrm{.}6\%$ lower than the goal

It is $3\mathrm{.}2\%$ lower than the goal

It is $2\mathrm{.}8\%$ higher than the goal

It is $3\mathrm{.}2\%$ higher than the goal

It is $3\mathrm{.}4\%$ higher than the goal