$[10$:$41$ p$.$m$.,2024-01-22]$ Amadeo $($managerial$)$: The implementation of the balanced scorecard $($BSC$)$ can involve all of the following except:

Multiple Choice

an accurate reflection of the organization$$s strategy.

a strategy of differentiation $($as opposed to one of cost leadership$).$

the strong support of top management.

a link to reward and compensation systems.

$[10$:$42$ p$.$m$.,2024-01-22]$ Amadeo $($managerial$)$: The following are critical success factors for Dell Incorporated:

Product manufacturing time

Customer perception of order$-$taking convenience and accuracy

Revenue growth

Selling expense to sales ratio

Number of new manufacturing processes developed

Order processing time

Materials inventory

Training dollars per employee

Number of emerging technologies evaluated

Customer retention

Manufacturing defects

Number of new manufacturing processes under development

Customer satisfaction with speed of service

Gross margin

Operating cost ratio

Required:

Using the four BSC perspectives $($learning and growth, internal processes, customer satisfaction, and financial$),$ select these CSFs into the appropriate perspective.