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How do Emergency communications differ from routine communications?

A$.$ They may require timeliness and a required response.

B$.$ They may have barriers to communication.

C$.$ They may have barriers to communication, require timeliness and a required response.

D$.$ They may have barriers to communication and require timeliness.

Which of the following messages is best suited to an informational presentation?

A$.$ Convince residents to become involved in volunteer agencies.

B$.$ Sell the board of supervisors on the importance of investing in mitigation.

C$.$ Lead staff in a review of the Incident Command System.

D$.$ Persuade homeowners to have a personal evacuation plan.

One of the best ways to reduce speech anxiety is to:

A$.$ Speak only on tape.

B$.$ Only speak to small groups.

C$.$ Prepare until you are confident.

D$.$ Mentally block out the anxiety.

Active listening involves:

A$.$ Making assumptions about what the speaker is saying.

B$.$ Completing the speaker's sentence.

C$.$ Attending to the facts; not feelings.

D$.$ Paraphrasing what the speaker said.