Question: 1 0 pts According to Chapter 1 4 , which words ( in order ) best complete the statement below: An letter, a response to

10

pts

According to Chapter

14,

which words

(

in order

)

best complete the statement below:

An letter, a response to a letter, tells the customer how you plan to handle the situation. Your purpose is to show that your organization is fair and reasonable and that you value the customer's business.

conclusion, responsive

claim, adjustment

adjustment, claim

10 pts According to Chapter 14, which words (in order) best

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