$10.$

Question $10$

What is the difference between Customer Relationships and Channels?

$1$ point

Customer Relationships describe the way you want to interact with the customer and Channels is the way you deliver that interaction.

Customer Relationships deal with thing your business does directly with customers where the Channels deals with thing you do indirectly with your customers.

Channels happen later in the customer journey than Customer Relationships.

Customer Relationships describe non$-$sales interactions while Channel describe sales interactions.