Question: 1 0 . What are the 5 dimensions that define service quality? a . Definition, Quality, Emphasis, Tools, Targets b . Tangibles, Reliability, Competence, Responsibility,

10. What are the 5 dimensions that define service quality?
a. Definition, Quality, Emphasis, Tools, Targets
b. Tangibles, Reliability, Competence, Responsibility, Empathy
c. Process Performance, Desired Product Performance, Process Design, Product Design
d. Value, Fitness, Conformance, Freedom, Satisfaction

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