Question: 1 : 1 5 p . m . Laura meets with Matilda, a scanner technician in the HIM department. The reason for the meeting is
: pm Laura meets with Matilda, a scanner technician in the HIM department. The reason for the meeting is that Matilda, a longtime, conscientious employee, has recently begun having an increasing number of issues. She has been late to work on two occasions this month, which the department supervisor addressed with her in a oneonone meeting. Now, she is scanning records to the wrong patient medical record accounts, and her workload is falling behind. Matilda explains that she has been distracted at work because her youngest son has been having issues in school related to bullying. Laura is sympathetic to Matilda's family situation and would like to be lenient in applying disciplinary action. She calls Charles, the HR director, to get his input before making a decision. During a conversation with Charles, Laura is reminded that Cedar Hill's HR policies for disciplinary action follow a progressive penalty approach: verbal warning, written warning, suspension, and termination.
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Propose the disciplinary action, if any, that Laura should dispense to Matilda and explain how this action will meet HRs requirements. Theorize what argument Charles used to help Laura arrive at her decision.
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