Question: 1 . ( 1 5 pts ) The Toyota systema ) Typically, lean systems aim at continuously seek for perfection. How can we perpetually seek

1.(15 pts) The Toyota systema) Typically, lean systems aim at continuously seek for perfection. How can we perpetually seek perfection? (7 pts) b) In less than 10 words, what is a value-added activity? (2 pts) c) What are the different types of activities we can find in a process? Briefly explain each type. (6 pts)2.(10 pts) What are the main questions a Kaizen team should be able to answer? 3.(6 pts) Name the Continuous improvement tool we can use to analyze the waste of motion and transportation in a process? What are the 3 different types of process flow it can be use for? 4.(6 pts) What are the 2 main dimensions of an organizational culture we must consider when we initiate a lean deployment? Briefly explain each dimension 5.(8 pts) The team has been tasked to solve an issue within the call center of XYZ. Briefly describe the steps and one CI tools per step you would use to solve the issue?

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