$1\mathrm{.}1$ Propose a questionnaire to evaluate a customer satisfaction. The questionnaire should contain $4$ questions of type :

Yes $$ no $-$ question

Rating question

Multiple choice questions

Open question

$1$:Yes$/$No Question:

Did the product$/$service meet your expectations?

Yes or No

$2$:Rating Question:

On a scale of $1$ to $10,$ how likely are you to recommend our product$/$service to others?

$1($Not likely at all$)$

$2$

$3$

$4$

$5$

$6$

$7$

$8$

$9$

$10($Extremely likely$)$

$3$:Multiple Choice Question:

Which feature of our product$/$service did you find most valuable?

Price

Quality

Customer service

Ease of use

Other $($Please specify$)\_\_\_\_\_\_\_$

$4$:Open Question:

Please provide any additional comments or suggestions for improvement:

$................................................................................$

$.................................................................................$

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$1\mathrm{.}2$ Cite at least one aspect that should be avoided in questionnaire questions

$1$:Leading questions that suggest a preferred answer.

$2$:Ambiguous or unclear language that could confuse respondents.

$3$:Double$-$barreled questions that ask about more than one thing at once.

$4$:Biased questions that steer respondents towards a particular response.

$5$:Overly long or complex questions that may discourage participation

$.................................................................................$

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Question $2$: $(4$ marks$)$

Use wireframe or Balsamic Mockups Tool or any other tool to represent your questionnaire in a low fidelity interface.