$1.$

Question $1$

Your quality management plan uses a panel of experienced users to preview new features. You find the benefit of this preview process is that it reduces the amount of time and money spent to implement features that users are not eager to use. Which of the following describes this benefit of your quality management plan?

$1$ point

Increased collaboration

Quality standards

Decreased overhead

Delivering a quality product

$2.$

Question $2$

Which of the following are common resources for determining quality standards? Select all that apply.

$1$ point

Industry research

Business case documents

Corporate vision statements

Profit and loss statements

$3.$

Question $3$

What is the purpose of quality assurance in quality management?

$1$ point

To evaluate and measure how well your project meets its goals

To determine quality standards for your project

To maintain current processes

To decrease overhead

$4.$

Question $4$

There are two main categories of evaluation questions: Questions that ask how you can make improvements and questions that help you measure and compare outcomes. Which of the following questions intends to help you make improvements?

$1$ point

What were the results of this evaluation?

What are the most common participant reactions?

What are the costs and benefits?

Should we continue?

$5.$

Question $5$

You are evaluating a customer experience initiative that you manage for an online clothing store. Which of the following evaluation indicators would answer this evaluation question: Are customers paying attention to our email newsletters?

$1$ point

Customers are $47\%$ more likely to recommend your store to a friend.

Customers redeem store coupons $25\%$ more often.

The store has increased the advertising budget by $25\%.$

Customers are $35\%$ more likely to recommend your store to a friend.

$6.$

Question $6$

You are creating a survey about the implementation of a new tool in your company. You include the question $$How many times have you used the new tool this week?$$ The answer options are $$zero times,$1-2$ times,$3-4$ times,$$ and $$more than $4$ times.$$ What type of survey question are you asking?

$1$ point

An open$-$ended question

A close$-$ended scaled question

A close$-$ended multiple choice question

A close$-$ended true$/$false question

$7.$

Question $7$

In addition to a full$-$summary report, what are two other ways that you can present information in a timely manner during a presentation? Select all that apply.

$1$ point

By using vague and general terms

By using a summary sheet

By using jargon and technical terms

By using a slide$-$based presentation

$8.$

Question $8$

As a project manager, what is your role during a retrospective? Select all that apply.

$1$ point

Stay silent and let team members lead the discussion

Identify details to include in the retrospective document

Ensure all team members feel included

Manage the tone of the discussion

$9.$

Question $9$

As a project manager, you are leading a project retrospective. You start the meeting by reminding the team that no stakeholders or customers are involved in this meeting. What technique are you using to encourage participation in the retrospective?

$1$ point

Pose a question each participant can answer

Create a safe environment

Review the project timeline

Model team participation

$10.$

Question $10$

In the context of a retrospective, what term best refers to responsibility for decisions associated with a project or task?

$1$ point

Blame

Participation

Accountability

Management