$1\mathrm{.}1.$ The Behavioural & Human Relations Approach emerged in part in reaction

to the "inhumane" view of the Classical Approach. Describe the contribution

of the following commentators to the Behavioural Management Theory:

Mary Parker Follet

Elton Mayo

$1\mathrm{.}2.$ Henry Mintzberg presents three categories of managerial roles in a sequential

manner namely: Interpersonal roles, Information roles and Decision$-$making

roles. Analyse the decision$-$making roles, and use examples related to the

case study to substantiate your answer.

QUESTION TWO

$2\mathrm{.}1.$ Planning allows management to identify opportunities, anticipate and avoid

problems $($threats$)$ and develop courses of action with the related risks involved.

With the use of examples related to the case study, explain the importance

of planning to management.

$2\mathrm{.}2.$ The Macro$-$business environment includes all external influences that

impacts an organisation.

With the use of examples related to the case study, discuss the

technological environment within which an organisation operates.

QUESTION THREE

The object of the purchasing department is to arrange the supply of materials, spare parts

and services or semi$-$finished goods, that are required by an organisation to produce the

desired product. With the use of your own original examples, discuss in detail the

purchasing process that is followed by the purchasing department.