$11.$ What is the best method for communicating with responders and emergency management?

A$.$ Any CERT$-$specific forms

B$.$ CERT Damage Assessment Form

C$.$ The method specified by the emergency management plan or sponsoring agency

D$.$ Any written documentation that denotes what happened

$12.$ Who reports on all CERT activities to the first fire or law enforcement personnel on the scene and$/$or to the IC if retained to continue response activities?

A$.$ Operations Section Chief

B$.$ Team Leader

C$.$ Planning Section Chief

D$.$ Operations Section Chief

$13.$ It$$s a good practice to:

A$.$ Not hover over volunteers while they work.

B$.$ Not use volunteers in emergency management training drills for first responders.

C$.$ Place volunteers into jobs that best suit them and their training.

D$.$ Assume volunteer training fully prepares volunteers.

$14.$ To assist with searching for a missing child, the Operations Section Chief assigns $4$ teams of $3$ people each to specific search areas. The Operations Section Chief is applying what ICS principle?

A$.$ Accountability

B$.$ Personnel management

C$.$ Integrated communications

D$.$ Manageable span of control

$15.$ When is the best time to interact with VOADs?

A$.$ Before a disaster event

B$.$ After a disaster and review of lessons learned

C$.$ Any time because help is always valuable

D$.$ During the planning of your locality$$s comprehensive plan

$16.$ Comprehensive resource management is an example of what?

A$.$ One of the ICS principles

B$.$ Required emergency management practice

C$.$ A NIMS guideline

D$.$ A NIMS regulation

$17.$ When communicating with the public for disaster preparations, mitigation, and response, you should always ensure that:

A$.$ You have contracted for Spanish interpreter and sign language interpreter.

B$.$ You do not feel compelled to answer every question asked.

C$.$ Communications are detailed and cover every possible question.

D$.$ Communications are clearly received and can be understood by people with limited English proficiency and those with access and functional needs.

$18.$ Who helps to streamline and minimize duplication of disaster response efforts by collaborating with other groups and coordinating their efforts?

A$.$ American Red Cross

B$.$ VOADs

C$.$ The CERT Program

D$.$ FEMA

$19.$ Crowd management, traffic control, and food and water distribution are:

A$.$ Effective ways to use volunteers

B$.$ Tasks that require no training

C$.$ Not effective uses of volunteers

D$.$ All assignments that require additional training after CERT Basic

$20.$ Effective communication starts prior to the incident, beginning with:

A$.$ Plans regarding communication equipment, procedures, and systems for all response partners

B$.$ Ensuring the CERT has the same radio equipment as the local emergency responders.

C$.$ CERT volunteers and responders using the same documentation forms

D$.$ Emergency responders teaching CERT volunteers how to use communication equipment

$21.$ Manageable span of control and consolidated incident action plans are:

A$.$ Required by federal mandate

B$.$ Two items required for emergency management.

C$.$ Necessary for accountability

D$.$ Examples of Incident Command System $($ICS$)$ principles

$22.$ Which statement best describes how to handle spontaneous volunteers that offer assistance during an incident response?

A$.$ They should not be permitted to help during a disaster response because they are not trained, which is a safety risk.

B$.$ They should be directed to complete training before volunteering.

C$.$ They should be sent to Incident Command $($IC$).$

D$.$ While not trained, they can be carefully utilized according to their available varying skills and abilities that could be put to good use.

$23.$ What can you do to encourage a volunteer to take on a specific position?

A$.$ Consult with public relations on how to motivate volunteers to take specific positions.

B$.$ Provide position descriptions to help potential volunteers understand their roles, responsibilities, and the benefits.

C$.$ Tell the volunteer the position will lead to public recognition.

D$.$ Promise the volunteer that the position comes with perks.

$24.$ How should you plan for managing and coordinating spontaneous volunteers?

A$.$ Designate a member of your CERT to handle these volunteers

B$.$ Create a committee to brainstorm how to implement unaffiliated volunteers

C$.$ Establish a Volunteer Coordination Team

D$.$ Add Volunteer Coordination to the Emergency Manager position description

$25.$ Some effective ways to use volunteers includes:

A$.$ Letting them try new equipment before next month$$s training

B$.$ Assigning them to challenging, exciting, and slightly dangerous tasks

C$.$ As patients in training drills and staffing shelters

D$.$ Placing them in a holding area to wait for assignment