$1\mathrm{.}1$ With reference to the case study above, explain how employees' use of social media

can pose ethical challenges to organisations. Provide relevant examples to

substantiate your answer. $(10)$

$1\mathrm{.}2.$ In what ways can employees contribute positively to a company's image and ethical

standing on social media, both in their professional and personal use of these

platforms? $(10)$

$1\mathrm{.}3.$ Organisations encounter ethical challenges when determining acceptable levels of

monitoring employees' personal use of social media. What are the potential

consequences of either excessive or insufficient monitoring? $(5)$

$1\mathrm{.}4.$ Discuss the role of transparency in an organisation's use of social media. Provide an

example of how companies can demonstrate transparency on social media. $(5)$

$1\mathrm{.}5.$ Explain how social media can be both an opportunity and a risk for companies in

terms of their engagement with customers. Provide examples of how companies can

leverage social media opportunities while managing associated ethical risks. $(10)$

QUESTION TWO $[30]$

In a world where information flows rapidly, the ability to communicate and actively listen is

the key to thriving in the competitive business landscape. How do these two components

contribute to increased productivity, the cultivation of strong relationships, and the

achievement of organisational goals?

Write an essay highlighting the relationship between effective communication and active

listening in the context of organisational success. Provide examples to illustrate the

importance of this synergy, and consider the potential consequences of poor communication

and a lack of active listening within an organisational environment.

$$ Explanation of Active listening and Communication $(5$ marks$)$

$$ Discussion of Communication in Organisational Success$/$Importance $(7$ marks$)$

$$ Discussion of Active Listening in Organisational Success$/$Importance $(7$ marks$)$

$$ Analysis of the Synergy Between Communication and Active Listening $(6$ marks$)$

$$ Illustration of Examples $(5$ marks