Question: 1 2 0 2 4 - Requires Respondus LockDown Browser Question 3 1 ( 1 point ) saved usten Use this case incident to answer
Requires Respondus LockDown Browser
Question point saved
usten
Use this case incident to answer the questions that follow:
Harry Patterson is the customer service supervisor for Hoffman Airlines at the Kiowa Airport in Colorado. He supervises employees who are responsible for helping customers with lost baggage, dealing with delayed or missed fllghts finding hotel rooms for stranded passengers, and so on Hoffman Airlines has been considering implementing multiscurce feedback program for the emplowees and has hired you to help them dewelop such a pragram. Management has decided to test the concept by using it as a developmental tool for Harry Patterson.
What might be the benefits of implementing degree feedback as a developmental tool for this supervisor?
If Harry gets feedback from a variety of sources, he may be more likely to trust its accuracy. He can then feel confident that when his salary and bonus are calculated based on the feedback, that it is a fair reflection of his work.
If Harry gets feedback from a wariety of sources, he may be more likely to trust its accuracy. Since the comments will be unfiltereduninterpreted even the unconstructive comments can be considered by Harry.
Harry might have a better understanding of what others expect of his performance. Since Harry only has direct reports it will be easier to identify who gave the feedback so he can talk to them about it directly.
Harry might have a better understanding of what others expect of his performance. If he gets feedback from a variety of sources, he may be more likely to trust its accuracy and he might make more of a commitment to improve
Step by Step Solution
There are 3 Steps involved in it
1 Expert Approved Answer
Step: 1 Unlock
Question Has Been Solved by an Expert!
Get step-by-step solutions from verified subject matter experts
Step: 2 Unlock
Step: 3 Unlock
