Question: 1 2 3 4 5 6 7 8 9 10 Sample No. No. of Incorrect Bills 2 0 13 2 | 6 7 1 3

1 2 3 4 5 6 7 8 9 10 Sample No. No. of Incorrect

1 2 3 4 5 6 7 8 9 10 Sample No. No. of Incorrect Bills 2 0 13 2 | 6 7 1 3 3 a) The value of mean fraction defective (o) = 0.0740 (enter your response as a fraction between 0 and 1, rounded to four decimal places). = The control limits to include 99.73% of the random variation in the billing process are: UCLP = 0.1851 (enter your response as a fraction between 0 and 1, rounded to four decimal places). LCLP = 0.0000 (enter your response as a fraction between 0 and 1, rounded to four decimal places). Based on the developed control limits, the number of incorrect bills processed has been OUT OF CONTROL b) To reduce the error rate, which of the following techniques can be utilized: A. Pareto Chart B. Brainstorming C. Fish-Bone Chart D. All of the above

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