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Two types of customers are served by a two-step process. Each resource is staffed by one employee. Customer A spendstwo minutes at resource X and five minutes at resource Y. Customer B spends five minutes at resource X and two minutes at resource Y. The demand rate per hour is 10 customer As and 15 customer Bs. Where in the process is the bottleneck and what is its implied utilization? A. Resource Y,1.58 B. Resource X,1,33 C. Resource X,1.58 D. Resource Y,1.33 Two types of customers are served by a two-step process. Each resource is staffed by one employee. Customer A spends two minutes at resource X and five minutes at resource Y. Customer B spends five minutes at resource X and two minutes at resource Y. The demand rate per hour is 10 customer As and 15 customer Bs. What is the flow rate for customer A, holding the mix of A and B constant? A. 9.5 customers per hour B. 7.5 customers per hour C. 6.3 customers per hour D. 1.6 customers per hour Reset Selection Two types of customers are served by a two-step process. Each resource is staffed by one employee. Customer A spends two minutes at resource X and five minutes at resource Y. Customer B spends five minutes at resource X and two minutes at resource Y. The demand rate per hour is 10 customer As and 15 customer Bs. What is the flow rate for customer B, holding the mix of A and B constant? A. 9.5 customers per hour B. 11.25 customers per hour C. 1.6 customers per hour D. 6.3 customers per hour Which of the following process flow diagrams DOES NOT represent a process with rework? (See attached PDF. The corresponding letter is below each diagram.) Quiz 4 Question 19.pdf 191 KB A. Diagram A B. Diagram B C. Diagram C D. Diagram D Reset Selection A) D) A four-step process is used to make a product. The first resource takes 8 minutes per unit, the second takes 7 minutes per unit, the third takes 2 minutes per unit, and the fourth takes 10 minutes per unit. 20% of all units have to be reworked. For that, they have to revisit the third and fourth resources. Each resource is staffed by one worker. Rework takes the same A. Resource 1 B. Resource 2 C. Resource 3 D. Resource 4 A four-step process is used to make a product. The first resource takes 8 minutes per unit, the second takes 7 minutes per unixy the third takes 2 minutes per unit, and the fourth takes 10 minutes per unit. 20% of all units have to be reworked. For that, they have to revisit the third and fourth resources. Each resource is staffed by one worker. Rework takes the same processing times as the first pass and always fixes the problem. What is the capacity of the process in units per minute? A. 0.125 B. 0.08 C. 0.143 D. 0.417 Reset Selection GV is a small accounting firm supporting wealthy individuals in their preparation of annual income tax statements. Every December, GV sends out a short survey to its customers, asking for the information required for preparing tax statements. Based on 50 years of experience, GV categorizes its cases into the following two groups: - Group 1 (new customers): 20 percent of cases - Group 2 (repeat customers): 29 percent of cases This year, there are 35 income tax statements arriving each week. In order to prepare the income tax statement, GV has three resources, or employees. The following activities are carried out by employees: - An administrative support person processes every tax statement. - A senior accountant (the owner of GV) processes only tax statements for new customers. - A junior accountant processes tax statements for repeat customers. The administrative support person can process 40 statements per week. The senior accountant can process 10 statements per week. The junior accountant can process 30 statements per week; these statements can be completed more quickly given past information on file about the clients. What is the implied utilization for the junior accountant? A. 66.7% B. 33.3% C. 83.3% D. 93.3% GV is a small accounting firm supporting wealthy individuals in their preparation of annual income tax statements. Every December, GV sends out a short survey to its customers, asking for the information required for preparing tax statements. Based on 50 years of experience, GV categorizes its cases into the following two groups: - Group 1 (new customers): 20 percent of cases - Group 2 (repeat customers): 80 percent of cases This year, there are 35 income jax statements arriving each week. In order to prepare the income tax statement, GV has tirree resources, or employees. The following activities are carried out by employees: - An administrative support person processes every tax statement. - A senior accountant (the owner of GV) processes only tax statements for new customers. - A junior accountant processes tax statements for repeat customers. The administrative support person can process 40 statements per week. The senior accountant can process 10 statements per week. The junior accountant can process 30 statements per week; these statements can be completed more quickly given past information on file about the clients. Which resource is the bottleneck? A. The junior accountant B. The senior accountant C. The administrative support person D. There is no bottleneck Reset Selection