Question: 1 2 What does it mean when a firm's performance on one of the dimensions of service quality is above the zone of to 0

12
What does it mean when a firm's performance on one of the dimensions of service quality is above the zone of to
04
Multiple Choice
ints
00:16:11
The firm has achieved its highest level of profitability.
The firm has fallen short of meeting customer expectations on that dimension.
The firm is overcharging for its offerings.
The firm has exceeded customer expectations on that dimension.
The firm has the opportunity to reach new customer segments.
12 What does it mean when a firm's performance on one

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