Question: What does it mean when a firm's performance on one of the dimensions of service quality is above the zone of tolerance? Multiple Choice The

What does it mean when a firm's performance on one of the dimensions of service quality is above the zone of tolerance?
Multiple Choice
The firm has the opportunity to reach new customer segments.
The firm has fallen short of meeting customer expectations on that dimension.
The firm has exceeded customer expectations on that dimension.
The firm is overcharging for its offerings.
The firm has achieved its highest level of profitability.
What does it mean when a firm's performance on one of

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