Question: 1 2 Which value gap refers to a company's failure to capture / measure actual performance? That is , the company thinks it is performing

12 Which value gap refers to a company's failure to capture/measure actual performance? That is, the company thinks it is performing better than it actually is.
Communication Gap
Performance Gap
Translation Gap
Knowledge Gap
Service Quality Gap
Perception Gap
12 Which value gap refers to a company's failure to capture/measure

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