$13\mathrm{.}11.$ How would you assess Starbucks$$ response to the diver$-$sity crisis in Philadelphia?$13\mathrm{.}12.$ Were you a Starbucks employee, how would you feel about the way the Philadelphia manager was treated by management?$13\mathrm{.}13.$ Was the one$-$day racial bias training a good idea? What would you have recommended that Starbucks do to improve performance in this area?$13\mathrm{.}14.$ What potential danger did Starbucks face in responding as it did to the crisis? What would you have done differently?