1 3 points What does it mean that all emotions have an associated valence? All emotions are intense. We are aware of our emotions. Emotions tend to create a state of readiness. Emotions signal that the object or event should be approached or avoided. 2 3 points In helping others deal with negative emotions, which of the following IS NOT recommended to do? Use empathy to understand the emotion and its cause and to reflect understanding. Give time and space for people to manager their emotional state. Discount the emotion. Don't escalate emotional episodes. 3 3 points In respect to the dimensions of emotional intelligence, the competency of empathy is primarily part of: self-awareness. social awareness. self-management. relationship management. 4 3 points The cluster of beliefs, assessed feelings, and behavioral intentions toward a person, object, or event refers to: emotions. attitudes. moods. emotional labor. This occurs when we feel conflict between the required emotions and our true emotions in a situation. Self-awareness. Cognitive dissonance. Emotional self-control. Emotional dissonance. 6 3 points A person's emotional state tends to have more influence on their attitude toward something when the attitude is just being formed than when the attitude is well-developed. True False 7 DO 3 points Which of the following models has the main purpose of helping us understand employee responses to job dis-satisfaction. Social Identity Theory. Organizational commitment. The EVLN model. Emotional labor. 8 DU 3 points Affective commitment to the organization is better achieved by having a supportive, just, and trusting workplace than by paying employees above- market wages and salaries. True False 9 too 3 points In regard to affective commitment, employee involvement is described as the practice of providing a sufficient number and variety of tasks for employees to perform. True False 10 3 points According to our text and your professor's lecture, improving job satisfaction is a relatively quick and effective way to make large improvements in job performance. True False