Question: 1 4 Multiple Choice 3 points A call center has a total of 1 2 telephone lines coming into its customer service department, which is

14
Multiple Choice 3 points
A call center has a total of 12 telephone lines coming into its customer service department, which is staffed by 5 customer service representatives. On average, 2 potential customers call every minutes. Each customer service representative requires, on average, 2 minutes to serve a caller. After deliberation, management has decided to add another line, increasing the total to 13. As a result, it it expected that average flow time experienced by customers will:
decrease
be unchanged
increase
1 4 Multiple Choice 3 points A call center has a

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