$14.**$Which of these is not typically a role of operations managers?$**$a$)$ Developing product strategyb$)$ Designing the layout of the factory floorc$)$ Directly engaging in salesd$)$ Overseeing the production process$15.**\text{'}$Demand Forecasting' in operations management is used to:$**$a$)$ Predict financial marketsb$)$ Estimate the quantity of a product or service that consumers will purchasec$)$ Determine employee performance metricsd$)$ Forecast weather conditions for logistical planning$16.**$Which of the following best describes 'Process Innovation' in operations?$**$a$)$ Implementing new or significantly improved production or delivery methodsb$)$ Copying competitor's business processesc$)$ Minor changes in existing productsd$)$ Focusing only on product innovation$17.**$In operations, 'Cycle Time' refers to:$**$a$)$ Time taken to complete one cycle of a business processb$)$ Duration of employeework cyclesc$)$ Time taken for a product to be obsoleted$)$ Financial reporting period$18.**\text{'}$Kanban$\text{'}$ is a concept used in operations management to:$**$a$)$ Track employee attendanceb$)$ Signal the need to move materials within a manufacturing processc$)$ Monitor financial transactionsd$)$ Evaluate managerial decisions$19.**\text{'}$Cross$-$Training' in operations management is important for:$**$a$)$ Enhancing financial skills onlyb$)$ Providing employees with skills to perform different jobsc$)$ Focusing solely on senior management trainingd$)$ Training in cross$-$cultural communication only$20.**$The primary purpose of 'Risk Management' in operations is to:$**$a$)$ Ignore potential risksb$)$ Focus only on financial risksc$)$ Identify, assess, and prioritize risksd$)$ Transfer all risks to insurance companies