$15\_\_\_\_\_\_\_\_\_.$ If a bank estimates the capabilities of its training

and development

department employees prior to implementing a new training

program designed to change their method of providing customer

service, it is completing what step in the strategic management

process?

a$.$ doing an external analysis

b$.$ identifying the organization$$s current mission, goals,

and strategies

c$.$ doing an internal analysis

d$.$ formulating strategies

e executing strategies