Question: ( 1 5 points ) Consider the following situation: Callers call a service center to resolve an issue. 1 5 % hang - up while

(15 points) Consider the following situation: Callers call a service center to resolve an issue. 15% hang-up while on hold. Of those that talk to a representative 75% have their issue resolved, 10% are directed to a supervisor, and 15% hang-up without a resolution. Supervisors can resolve the issues of 60% of the callers they talk with.
a. Create a probability three of this situation.
b. What is the probability that a caller will talk to a supervisor?
c. What is the probability that a caller will have their issue resolved?
d. What is the probability that a caller that talks to a representative will not have their issue resolved?
e. What percent of callers talk to a supervisor and do not have their issue resolved?

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