Question: [ 1 5 points ] You ordered food for delivery from your favorite restaurant s website. However, the food took too long to arrive and

[15 points] You ordered food for delivery from your favorite restaurants website. However, the
food took too long to arrive and you were left feeling disappointed and hungry.
(a) Identify at least one critical-to-quality characteristic, one controllable factor and one uncontrollable factor in this online food delivery process.
(b) Outline the DMAIC steps that you would take and the likely data that you might need to
improve the quality characteristic you identified in part (a).

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