$16.$ Unclear communication not only results in errors and missed deadlines, but also lies at the root of many other serious workplace issues.

$17.$ A diverse workforce can yield a significant competitive advantage by bringing more ideas and

broader perspectives to consider in business challenges.

$18.$ Business document writing should come naturally to all employees.

$19.$ With the audience$-$centred approach, communicators try to learn as much as possible about their receivers.

$20.$ Constructive feedback focuses on the process and not the outcomes of communication.

$21.$ When people must choose between conflicting loyalties and weigh difficult trade$-$offs, they are facing an ethical lapse.

$22.$ Active listening leads to better understanding of the speaker's ideas and helps bring out issues that may be otherwise hidden.

$23.$ Cross$-$functional teams tend to be less innovative because team members come from different departments and do not share the same work experiences.

$24.$ One benefit of Wikis is that writers don't need to know any of the techniques normally required to create web content.

$25.$ Cultural pluralism is a negative view of other cultures.

$26.$ The first task when preparing for a meeting is to clarify your purpose.

$27.$ The one aspect of nonverbal communication that you have little or no control over is your personal appearance.

$28.$ Diverse workforce can hinder business operations because managing too many viewpoints and ideas is time consuming.

$29.$ Cultural context is the pattern of physical cues and environmental stimuli that conveys meaning between members of the same culture.

$30.$ When communicating with someone for whom English is a second language, you should avoid using slang and idioms.

True or false for each