$16.$ What term is used to describe specific guidelines, methods, procedures, rules, forms and administrative practices established to support and encourage work toward stated goals?

A$)$ Long$-$term objectives

B$)$ Policies

C$)$ Arnual objectives

D$)$ Strategies

E$)$ Values

$17.$ A divisional structure by geographic area is most appropriate when

A$)$ an organization offers only a limited number of products or services.

B$)$ organizations have similar branch facilities located in widely dispersed areas.

C$)$ consumption pattems for its products and$/$or services are the same worldwide.

D$)$ the company's customers in different geographic locations have similar needs and characteristics.

E$)$ the firm serves one geographic area.

$18.$ What action involves reconfiguring or redesigning work, jobs, and processes for the purpose of improving cost, quality, service, and speed?

A$)$ Restructuring

B$)$ Downsizing

C$)$ Reengineering

D$)$ Delayering

E$)$ Recruiting