$19$:$26$

EN $($US$)$

Month Calls$/$Hr CS Score Job Sat. Esc. Res. $112,1358884786211,5578982985313,55086881190414,05694811083510,55285901392611,5999292893$

Monthly Goals: Calls per Hour $($Calls$/$Hr$)>=13,500,$ Customer Service Score $($CS Score$)>=85,$ Job Satisfaction $($Job Sat.$)>=89,$ Escalations $($Esc$.)<=9,$ Resolutions $($ Res. $)>=90$

Which area would you want the team to train others on$?$

Calls per Hour

Customer Service Score

Escalations

Job Satisfaction

Resolutions