Question: 1 9 USA Airlines uses the following performance measures. Classify each performance measure into the most likely balanced scorecard perspective it relates to: customer, internal

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USA Airlines uses the following performance measures. Classify each performance measure into the most likely balanced scorecard perspective it relates to: customer, internal process, innovation and learning, or financial.
\table[[Performance measure,Perspective],[1. Cash flow from operations,],[2. Employee satisfaction survey ratings,],[3. Sales growth,],[4. Percentage of ground crew trained,],[5. Return on investment,],[6. Customer satisfaction rating,],[7. Customer complaints,],[8. Flight attendant training sessions attended,],[9. Time airplane is on ground between flights,],[10. Market value,],[11. Revenue per seat,]]
19 USA Airlines uses the following performance measures. Classify each performance

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