1. A comparative analysis of two systems (One with a single line and three servers and a second with 3 waiting lines and three servers) found that the first is approximately three times more effective. Provide and illustrate three reasons for the difference in performance between the two configurations described above (Keep in mind service rate variability, customers, and employer's behavior). 2. Amusement park priority in terms of customer satisfaction is to decrease the customers' waiting time. Provide and explain two approaches that Amusement parks use to improve the customers' experience from a waiting perspective