Please read the article in the week material and answer the following questions:

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1/ A comparative analysis of two systems (One with a single line and three servers and a second with 3 waiting lines and three servers) found that the first is approximately three times more effective.

Provide and illustrate three reasons for this difference in performance (Keep in mind service rate variability, customers and employers behavior)

2/ Amusement park priority in terms of customer satisfactionis to decrease the customers' waiting time. Provide andexplaintwo approaches that Amusementparks use to improve the customers'experiencefrom a waiting perspective.