1. A continuous process is commonly used to produce a) high-volume, high-variety products b) low-volume, high-variety products c) high-volume, low-variety products d) low-variety products at either high- or low-volume e) high-volume products of either high- or low-variety

2. A drawing of the movement of material, product, information, or people is a(n) a) process chart b) service blueprinting c) process map d) flow diagram e) none of the above

3. A firm's process strategy is the organization's approach to transforming resources into goods and services. a) True b) False

4. A flow diagram, with a time axis added, becomes a process map (time-function map). a) True b) False

5 A job shop is an example of a) repetitive process b) intermittent process c) continuous process d) line process e) specialized process