1. A disciplined, creative, and effective approach to problem solving is needed for project success. The nine-step approach to problem solving begins with develop a problem statement and the ninth step is determine if the problem has been solved. Which of the steps listed in not a step on the nine-step approach?

a. Evaluate the alternative solutions.

b. Revise the project plan.

c. Gather data and verify the most likely causes.

21.

A project team can periodically call ____ meetings, as opposed to ____ meetings.

Select one:

a. project, progression

b. production, efficiency

c. team, project

d. project, team

d. Determine the most popular solution.

22.

A technique often used to identify potential causes of a problem is:

Select one:

a. idea gentling

b. brain jumping

c. idea echoing

d. brainstorming

25.

Conflict between team members should be handled by

Select one:

a. the team members themselves.

b. a human resources representative.

c. higher level management.

d. the project manager.

26.

Criteria to evaluate the alternative solutions

Select one:

a. must be accepted by the customer.

b. are developed by the project manager only.

c. have to be established.

d. are optional.