17.

A disciplined, creative, and effective approach to problem solving is needed for project success. The nine-step approach to problem solving begins with develop a problem statement and the ninth step is determine if the problem has been solved. Which of the steps listed in not a step on the nine-step approach?

Select one:

a. Evaluate the alternative solutions.

b. Revise the project plan.

c. Gather data and verify the most likely causes.

d. Determine the most popular solution.

21,

A project team can periodically call ____ meetings, as opposed to ____ meetings.

Select one:

a. project, progression

b. production, efficiency

c. team, project

d. project, team

25.

Conflict between team members should be handled by

Select one:

a. the team members themselves.

b. a human resources representative.

c. higher level management.

d. the project manager.

26.

Criteria to evaluate the alternative solutions

Select one:

a. must be accepted by the customer.

b. are developed by the project manager only.

c. have to be established.

d. are optional.

36.

Which approach can cause the conflict to fester and then escalate at a later time?

Select one:

a. Avoiding or Withdrawing

b. Collaborating, Confronting, or Problem Solving

c. Accommodating or Smoothing

d. Competing or Forcing