Question: 1. a. ERP systems include best industry practices in the software. Explain what best industry practices means. b. In a feasibility study, suppose that a

1. a. ERP systems include best industry practices in the software. Explain what best industry practices means.

b. In a feasibility study, suppose that a company finds conversion from its current stand alone systems to ERP system infeasible. The company is thus looking at alternate ways to eliminate the problems associated with its isolated systems. What solution would you recommend to this company?

2. a. What are the major components of a CRM application? How do they support the customer life cycle?

b. Suppose that an insurance company wishes to implement a CRM system. Describe two ways in which a CRM system can be used in the insurance company, and what benefits will it obtain from it.

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