1. A pooled queue system improves system performance by just adding more servers.

True

False

2. Automating a process at a non-bottleneck resource, may only increase the idle time for that resource without making the entire assembly line more efficient.

True

False

3. Picture yourself waiting in a line at a Chase Bank. The bank tellers (in a pooled queue) can serve 7 customers per hour. However, 9.5 customers require service per hour. The queue growth rate is ______ customers per hour. This is a ________ slope.