Question: 1. A quality improvement program to increase productivity has been instituted in an organization to reduce total quality costs. a. Explain the specifics of the

1. A quality improvement program to increase

1. A quality improvement program to increase productivity has been instituted in an organization to reduce total quality costs. a. Explain the specifics of the three major categories of Quality Costs. (12 marks) b. Classify each of the following into the cost categories of prevention, appraisal, internal failure and external failure: (i) Vendor selection (ii) Administrative salaries Downgraded product (iv) Setup for inspection (v) Supplier control (vi) External certification (vii) Gauge calibration (viii) Process audit (8 marks)

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