Question: 1. A quality improvement program to increase productivity has been instituted in an organization to reduce total quality costs. a. Explain the specifics of the

1. A quality improvement program to increase

1. A quality improvement program to increase productivity has been instituted in an organization to reduce total quality costs. a. Explain the specifics of the three major categories of Quality Costs. (10 marks) b. Discuss the impact of such a program on prevention, appraisal, and failure costs. (10 marks)

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