1. A questionnaire includes the following question, measured on a 5-point Likert scale:

To what extent are you satisfied with the appearance and the service of the shop-assistants?

This question is an example of a:

2. A disadvantage of electronic questionnaires is ..

3. Evaluate the following question on suitability for the use in a questionnaire (measured on a 5-point Likert scale):

Do you think that in the current economical situation it is wise to reduce salaries of top sportsman?

4. Which is NOT the step of questionnaire design?

Determine the form of response Determine the question sequence Write cover letter Determine the source of the questionnaire

5. Which is NOT the content of cover letter?

Identification of the respondent Motivation for respondents to fill it in Confidentiality Thanking of the respondent