1. A rate plan that DOES NOT include breakfast, lunch and dinner is known as; A. European plan B. French Plan C. Modified American plan D. Traditional American plan 2. Below are several reasons to be given to guest when denying their request for room reservation EXCEPT A. Unable to accept foreign currency B. Blacklisted guest C. Full house status D. Deep cleaning has been commenced at the date required 3. ___________ is a guest who alters their plans by reducing the number of their stay at the hotel. A. Over stay B. Due out C. Under stay D. No show 4. The front desk notifies housekeeping of all the rooms expected to check out that day, such rooms are termed as ____________. A. On hold B. On change C. Vacant D. On call 5. What are the objectives of front office accounting? A. To record accounting information B. To process accounting information C. To evaluate hotel's performance D. All of the above 6. The following guest room supplies basically are reusable EXCEPT A. Soup B. Towel C. Bed linen D. Bath rope 7. Pre-registration is normally being practised for: - A. Group check In B. Individual Check In C. Small family Check In D. No reservation Check In 8. The night auditor works during the ________ shift. A. Swing B. Morning C. Graveyard D. Split 9. The following personnel works in Front Office EXCEPT A. Reservation B. Account manager C. Front Desk Assistant D. Telephone Operator 10. A room which occupied, but for which no charge is assessed to the guest is known as:- A. skipper B. over stay C. long term guest D. complimentary 11. Accommodation type that was built near the natural wonder is referred to as: - A. City hotel B. Hostel C. Resort D. Budget hotel 12. All-suite hotels are known as: - A. Extended stay hotels B. Upscale budget hotels C. Residential hotels D. Practical Hotel Option 5 13. A room that was designed for four guests is also called _________ occupancy A. quad B. triple C. double D. octane 14. An evening service rendered by the housekeeping department, which replaces soiled bathroom linen and prepares the bed for use is called _________. a)pick up service b)turn down service c)cleaning service D)evening service 15. The first step in cleaning the bedroom in the guestroom is usually a)vacuum the floor b)clean the bathroom c)spray air freshener d)make the bed 16. Which of the following would NOT be considered part of recycled inventories maintained by the housekeeping department? A) Cleaning trolley b) Cleaning supplies c) Vacuum cleaners d) Ironing board 17. Most effective tools for staff performance appraisal a) 360 degree appraisal b) Rating scale c) Interview appraisal d) One to one appraisal 18. When this situation occurs, it can cause people to feel disoriented and prevent them from acting rationally. a) Panic default b) Panic devotion c) Panic demotion d) Panic emotion 19. Examples of ____________ are hand soaps, shampoo, conditioner, shower caps and cotton buds. a) Par b) Cleaning supplies c) Inventories d) Bathroom amenities 20. Listed below are some of the security awareness EXCEPT A. Recommending guests to look through peephole before opening the door B. Reminding guests to keep their valuable in the safety box C. Reminding guests to place their luggage against the door at night for security D. Asking guest to lock the room door at all time 21. All of the following are used chemicals are used for washing towels EXCEPT A. Detergent B. Softener C. Thinner D. Bleach 22. The main purpose of having a linen chute is to:- A. Check guest laundry before washing B. Transport clean linen from laundry to floor pantry C. Fold large linen such as table cloth effectively D. Send soiled linen from floors directly to sorting area 23. Which type of room would have the highest priority to be cleaned by a guest room attendant? A. Out of Order Room B. Vacant Dirty C. Occupied Dirty D. Vacant Clean Option 3 24. The usual location where linen can be found in the hotel is the following EXCEPT A. Room B. Restaurant C. Laundry D. Walk in Chiller 25. When choosing cleaning equipment, look at the following features EXCEPT A. Ease of cleaning B. Colour C. After sales service D.Usage SECTION B 1. Mitering is a method for contouring a sheet or blanket to fit the corner of a mattress in a smooth and neat manner. True False 2. Room status reconciliation is a report that allows the housekeeping department to identify the occupancy or condition of the property's rooms. It is generated daily through two-way communication between housekeeping and the front desk. True False 3. The functional areas of the hotel in which employees have extensive guest contacts, such as food and beverage facilities and the front office are called the front of the house True False 4. The resilient floor is a type of floor that reduces noise and is considered easier to stand and walk on than hard floors. True False 5. The room attendant should leave the room immediately if the guest returns to his/her room. True False 6. Bed linen encompasses of bedsheets and pillowcases, while bath linen consists of towels and bath math. True False 7. Muslin is a closely woven fabric made from fine-combed fibres that is suitable for sheets. True False 8. Economy or budget properties focus on meeting the basic needs of the traveller that is clean, comfortable rooms True False 9. Cruise ships are generally first-class hotels that provide elaborated facilities for gambling, ranging from the ubiquitous slot machine to the sophisticated baccarat or roulette tables. True False 10. Maintenance checklist consists of inspecting guestrooms and other areas on a regular basis to identify repair and maintenance needs. True False 11. Cribs in a hotel normally accommodate infants or young children. True False 12. Most mattresses used in lodging operations are of the innerspring type that has metal coils which support the weight of the sleepers while conforming to their body contours. True False 13. Plastic baskets or caddies containing cleaning supplies are generally placed at the bottom shelf of the carts. true False 14. Burnishers are used to clean carpets and rugs. True False 15. Bulk purchasing of chemicals generally allows for expensive price and losses to the housekeeping department. True False 16. Wet/dry vacuums used by the room attendants are convenient for dusting and cleaning vertical or high surfaces and fixtures especially curtains, drapes and wallcoverings. True False 17. Napery can be classified into napkins and table cloth. True False 18. Many high-end restaurants use damask fabric for napkins. True False 19. Estimating the number and size of washers to be installed in a property depends on on the type of linen to be processed, the desired number of hours within which the linen must be finished and the linen poundage of the establishment. True False 20. The first step in making the bed is to place the bottom sheet smoothly on it, tucking at the head and sides. True False 21. The main purpose of handling the concierge counter effectively is to maximize room occupancy True False 22. The hotel relies on the arrival list since it is the most accurate list prior to the guest True False 23. Storage space provided for all equipment used by housekeeping staff should be dry and properly ventilated True False 24. Preparing, verify and auditing daily hotel transactions are the main task of grave shift staff True False 25. The screening system is used by the hotel to monitor guest luggage True False