Question: 1. A recent study reported that university instructors are frequently required to engage in emotional labor. Identify the situations in which emotional labor is required

1. A recent study reported that university instructors are frequently required to engage in emotional labor. Identify the situations in which emotional labor is required for this job. In your opinion, is emotional labor more troublesome for college instructors or for telephone operators working at an emergency service?

2. "Emotional intelligence is more important than cognitive intelligence in influencing an individual's success." Do you agree or disagree with this statement? Support your perspective.

3. Job satisfaction leads to increased job performance. This statement has supplanted earlier thought on how job performance doesn't necessarily depend on job satisfaction. What has caused the shift in thought over the years, and do you agree with this assessme

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